Hear What Clients Are Saying

Our clients are very important to us, and we strive to give them a satisfied experience. Take a look at what some of our clients have to says about working with HOPE Consulting!

At the Bechtel Pueblo Team we have a small margin for human error because of the impact it can have on personnel and plant safety. We have a very diverse workforce, some with chemical industry experience and others with very little if any, so it is sometimes very difficult for them to understand how critical it is for them to not only get the job done, but to do it in a disciplined manner. At the start of operations in 2016 we had a Recordable Injury Rate (RIR) hovering around .70 and we were behind schedule. We recognized that we needed to be able to engage the work force quickly and help them understand the impact that their behavior has on safety and production. When Rey Gonzalez, of HOPE Consulting LLC visited our site for a safety assessment, we were introduced to Trigger Training and Coaching to Enhance Performance (CTEP). Trigger Training has enabled us to make it crystal clear to our employees when they are in a state of uncertainty and that they need to stop and seek assistance from their supervisor. Recently we placed a renewed emphasis on supervisor field presence and reinforcement of site procedures and Standards/Conduct of Operations. We found that CTEP is perfectly designed for observation and coaching in the field and has provided us with a model for changing culture and affecting safety and compliance behavior in a positive effective way. We believe these two models have helped us improve our performance and current results where we are currently at an RIR of .33 and we are back on schedule.

Brian Ramdwar Deputy Plant Manager of PCAPP

Trigger Training was the best behavioural training I have been exposed to in the nuclear industry. It was practical and informative while providing achievable measures to improve organizational performance. This is exactly the content that we need to help achieve zero-event operations and continue to strengthen our safety culture for the foreseeable future. Thank you for your effort to put this together and make it available to our staff.

Shawn Lowe Major Components Fuel Channels

    Case Studies

    See what types of project HOPE has preformed for former clients.

    Provided client consultation to the Chief Nuclear Officer, Site VPs and Plant manager in the areas of organizationally improved behaviors for an overall cultural shift in performance improvement, on-going high standards and more ownership and accountability at the line level. The specific methodology used was CTEP®. August 2015; Client received a “Strength” in Coaching and Leadership from an Industry regulator. Provided client consultation in the area of executive mentoring for a newly appointed Operations Director to enhance his ability to demonstrate what it looks like to be “an Operations led organization” and improved “command and control” within the Operations organization (OPS management team). Additional mentoring was provided for second in command to the Engineering Director to enhance his ability to demonstrate what it looks like to own and have accountability for station equipment reliability.

    Provided an assessment of performance that resulted in identified areas for improvement and recommendations. One area for improvement involved low risk perception, especially during high work periods such as a power plant outage. Worker level declining performance showed workers not recognizing when they where leaving rule-based performance and entering knowledge-based performance where the error rate is considerably higher. For this reason the client chose Trigger Training™ and as a result of improved recognition of risk, had better performance during the next outage.

    Provided Trigger Training™ due to client’s Industry regulator identifying a weakness in management’s ability to recognize Latent Organizational Weaknesses. This training was so well received that a decision was made to train the entire organization and the next quarter performance metrics for “conservative bias” showed improvement as well as a continued improving trend in overall human performance measures.

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